Privacy Policy

1. Introduction

Snarkle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Email Address: Used for account creation and authentication via magic links
• Content: Text and images you input to generate replies
• Generated Replies: AI-generated replies saved to your account history

2.2 Automatically Collected Information

• Usage Data: Number of replies generated, timestamps, and usage patterns
• Device Information: Browser type, IP address, and device identifiers
• Session Data: Authentication tokens and session information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process your requests to generate AI replies
• Send authentication emails (magic links)
• Track usage limits (15/day for free tier)
• Process payments for premium subscriptions
• Improve and optimize the Service
• Detect and prevent fraud or abuse
• Communicate with you about the Service

4. Third-Party Services

We use the following third-party services that may collect or process your data:

5. Data Storage and Security

Your data is stored in a PostgreSQL database hosted on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (HTTPS) and secure authentication. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Reply History: Stored indefinitely unless you delete specific items or your account
• Usage Data: Retained for analytics and billing purposes
• Session Data: Automatically expires after 30 days of inactivity

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Export your reply history
• Objection: Opt-out of certain data processing activities

To exercise these rights, please contact us at support@snarkle.app

8. Cookies and Tracking

We use essential cookies for authentication (NextAuth session cookies). These are necessary for the Service to function and cannot be disabled. We do not use advertising or third-party tracking cookies.

9. Children's Privacy

Snarkle is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing your data includes:

• Contract: Processing necessary to provide the Service
• Consent: Where you have given explicit consent
• Legitimate Interest: For fraud prevention and Service improvement